Frequently Asked Questions
“The most rewarding part of our job is meeting new people and seeing our company come together as a team to enhance the quality of life for our customers.” -Marcelo and Janice Araujo
Can you tell me more about Four Seasons Professional Cleaning?
We provide top-quality, professional cleaning services to make our clients’ lives easier and ensure their satisfaction.
How long have you been in business?
Marcelo founded Four Seasons Professional Cleaning in 1997 and teamed up with Janice in 2003.
Are you licensed, bonded and insured?
Yes. We are fully bonded and insured. For your peace of mind, each employee is bonded and thoroughly screened.
Are you locally owned and operated?
Yes. We are a family owned and operated business.
Do I have to be home when you clean?
No. Simply provide access to your home and arrange payment with us beforehand. We’ll lock up when we leave.
How do you access my home?
- You may give us a key and we will keep it at our secured office.
- Leave a key for us.
- Meet the cleaners when they arrive.
- Give us your garage code or lock box code.
Do you provide the cleaning products?
Yes. We will bring all cleaning supplies, but you can also provide them and receive a $5.00 discount.
Do you use green products?
We will gladly use green products on request.
What should I do before my cleaning service?
For your regular service, please try to have dishes out of the sink/off the counters and remove clutter from the areas to be cleaned. This will help us concentrate more on the actual cleaning rather than picking up and organizing. For move-in/move-out services, please turn on self-cleaning ovens before we arrive—these usually take three to five hours to clean.
How do I pay for your service?
Payments can be made by our monthly service billing system, by leaving a check every visit, or with your Visa or MasterCard. Cash is only accepted inside an envelope labeled “Four Seasons Professional Cleaning.”
What is the cancellation policy?
Please notify us at least 24 hours in advance and inform us of any changes to your regular cleaning schedule. Last-minute cancellations are subject to a minimum fee to compensate our cleaners for their time and lost wages.
Should I tip the cleaner?
Gratuities, while not required, are greatly appreciated by our cleaners. Tips generally range from 10%–30% of the service total.
If I become a regular customer, will I have the same cleaner each time?
Yes. We will make every effort to provide your regular team every time.
What if something in my home gets broken?
All of our workers are highly trained and professional. However, if any damage does occur, we will notify you within 24 hours so that we can replace the item or resolve the problem. Any broken item will be left on the kitchen counter so you can see what it is.
How do I provide feedback on my cleanings?
At Four Seasons Professional Cleaning, we take pride in the relationship we share with our customers. We encourage every client to provide feedback and detailed instructions for cleaning their house. After the first cleaning, we will contact you for your comments.
