Are you licensed, bonded and insured?
Yes, we are fully bonded and insured. That means all our employees are bonded and their background has been checked.
Marcelo has a long history in the professional cleaning industry, with a background in Hotel administration. In 1997 he held a prestigious role as Housekeeping Director at the Hyatt Regency in Bellevue, WA – an elegant 4 star hotel with a reputation for excellence. Marcelo learned the importance of doing a quality job and keeping the highest level of standards when it came to training their cleaning staff and building relationships.
Janice joined the team in 2003, and brought with her a Bachelor’s Degree in Marketing a Business Management, and the experience of working for a dot.com for the last three years. When the internet boom went bust, Janice decided to invest her time at the family business, and together they launched a new brand that better fit the core values, and the image wanted to uphold. They dissolved the Crystal Cleaning name and partnership, and started their own family business – Four Seasons Cleaning was born.
How do you access my home?
1) Lock box code, garage code or door code is preferred.
2) You may leave a key for us.
3) You may meet the cleaners.
4) You can also give us a key.
Do you use green products?
Yes, if you would like us to use green products in your house we will.
How do I pay for your service?
Payments can be made by our automatic billing system with credit card, cash app or using your bill payer. Cash is only excepted if it is inside of an envelope with Four Seasons Cleaning, Inc written on it.
Should I tip the cleaner?
Gratuities, while not required, are greatly appreciated by our cleaners. Tips generally range from 15%-20% of the service total.
What if something in my home gets broken?
All of our workers are highly trained and professional. However, if any damage does occur, we will notify you within 32 hours of your last cleaning to either replace the item or resolve the problem. Broken item is left on the Kitchen counter so you can see what it is.
Are you locally owned and operated?
Yes, we are family owned and operated business.
Do I have to be home when you clean?
As long as we can get in your house and lock it –up when we leave, and payment has been arranged, it isn’t necessary for anyone to be home.
Do you provide the cleaning products?
Yes. We will bring all cleaning supplies, but you can also provide them if you would like.
What should I do before my cleaning service?
For your regular service, please try to have dishes out of the sink/off the counters and remove clutter from the areas to be cleaned. If you do these, we can concentrate more on the actual cleaning rather then picking up and organizing.
For move in/out service, in order for us to be able to clean the self-cleaning oven, we will need to turn it on, and it usually can take from 3-5 hours to be done. So, if you could turn it on for us before we come, we will appreciate it.
What is the cancellation policy?
– We do our best to be as flexible as possible. If you need to change a cleaning day or time, we will do our best to accommodate you. Please notify a minimum of 48 hours in advance.
– A $ 50 fee will be charged if an appointment is canceled with less than 48-hour advance notice.
– Last minute cancellations are subject to 100% service charge (same-day cancellations and no-show/lock-out appointments (if no key has been left for our staff). We need that to compensate our cleaners for their time and lost wages.
If I become a regular customer, will I have the same cleaner each time?
Yes, we are a small company and will make all the effort to have your regular team most of the time.
How do I provide feedback on my cleanings?
At Four Seasons Cleaning, Inc. we take pride in the good relationship we share with our customers, and our goal is to make you satisfied. After the first cleaning, we contact all new customers to get feedback and encourage all of our customers to contact our office at any time to give feedback or provide detailed instructions for cleaning their house. (To provide us with cleaning feedback, please click here.)